Refund policy

 

Refund Policy

Thank you for shopping with Girl Boss Hustle. This Refund Policy explains when refunds may be issued and how they are processed.

1. General Policy We operate a limited refund policy due to our international fulfilment process. Refunds are only offered in the following situations:

  • The product arrives damaged
  • The product is defective
  • The product received is incorrect

We do not offer refunds for:

  • change of mind,
  • ordering the wrong item,
  • delays caused by customs, courier issues, or busy seasons,
  • or general dissatisfaction unrelated to product quality.

2. How to Request a Refund To request a refund, please contact us at: 📩 info@girlbosshustle.com

Include:

  • your order number,
  • description of the issue,
  • and photos or videos of the defect or damage.

Our customer service team will respond within 24–48 hours (Monday–Saturday).

All refund approvals are at the discretion of the Girl Boss Hustle customer service team.

3. Refund Processing If your refund is approved:

  • Refunds will be issued to your original method of payment.
  • Refunds typically reach your bank or card issuer within 7–10 business days, depending on their processing times.
  • If a refund is delayed, please contact your bank or card issuer first, as posting times may vary.

4. Returning Items for Refund If we request that the item be returned before the refund is issued:

  • You must return the item via recorded or tracked delivery.
  • You must provide proof of postage and full tracking details.
  • Items must be returned in their original condition unless damaged upon arrival.

Failure to follow return instructions may result in delays or inability to process the refund.

5. Digital Products Due to the nature of digital products, all ebook and digital download sales are final. We do not offer refunds on digital purchases once the download link has been accessed. If you experience a technical issue accessing your download, please contact us at info@girlbosshustle.com and we will resolve it promptly.

6. Exchanges Instead of Refunds In most cases, we offer exchanges instead of refunds for physical products, provided the item is:

  • damaged
  • defective
  • incorrect

To request an exchange, contact info@girlbosshustle.com with your order number. All exchanges are granted at our discretion.

7. Money Back Guarantee Our money back guarantee applies only to products that are defective or damaged upon arrival. Approval of money-back requests is at the sole discretion of our customer service team.

8. Customer Conduct Policy Girl Boss Hustle enforces a zero-tolerance policy regarding abusive behaviour. Any form of verbal or written abuse toward staff may result in:

  • refusal of refunds,
  • refusal of exchanges,
  • or removal of service rights.

We appreciate respectful communication as we work to resolve your concerns.